The Modern Day Assistant

The role of Executive Administrators is changing rapidly.  Are you ready to embrace that change and fulfil your potential?

Investigate the opportunities to for you to become a true Business Partner to your Executive including developing the partnership, establishing the ground rules, communication, adapting to style & maintaining a great partnership.

Book your place now

This course will train you in the new skill sets necessary to ensure businesses are getting the best from their support.

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Join one of our online 3-day public open courses

Schedule a course for your team/group

Buy on-demand modules to watch at your own pace, in your own time

Become a stronger, more effective and influential Assistant

Benefits of attending

  • Understand the role and how you can add value to your Executive and your business
  • Enhance your communication skills, understand body language & explore emotional intelligence
  • Learn how to build a powerful business partnership
  • Increase your productivity
  • Master the art of managing more than one Executive
  • How do you become strategic?
  • Explore processes for problem-solving, decision-making & project management
  • Learn to deal with multitasking, stress and overwhelm
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Lucy Brazier

Lucy Brazier OBE is one of the world’s leading authorities on the administrative profession.

As CEO of Marcham Publishing, specialist publishers of Executive Support Magazine – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals – Lucy works with the best trainers of Executive Assistants from around the world to deliver the most up to date and current training in the market.

Her passion is for the Assistant role to be truly recognised as a career and not just a job. Her formidable training expertise and speaking style have given her opportunities to train, present and emcee events in over 50 countries at over 450 events including Chairing the 2015 World Administrator Summit in Papua New Guinea and co-facilitating the same event in Frankfurt in 2018.

Lucy was awarded an OBE for services to Office Professionals on the Queen’s Birthday Honours List 2021.

Lead trainer:

Lucy Brazier OBE

  • “Every PA/EA should go on this course! So many insightful hints, tips and ideas as well as some great stories and first-hand experience shared by Lucy. It’s also a great opportunity to network and share best practice with others in the profession. Not to be missed!”

    “Every PA/EA should go on this course! So many insightful hints, tips and ideas as well as some great stories and first-hand experience shared by Lucy. It’s also a great opportunity to network and share best practice with others in the profession. Not to be missed!”


    Joanne Conroy, EA to Head of First Direct, HSBC

  • “An extremely informative 2 days spent investing and uplifting my skills to benefit my executive and the company. By understanding what it means to partner with my executive, learning and implementing time-saving tactics and processes, will ultimately save us all time and money and by making me more efficient, ensures my executive is more effective. Highly recommend this exceptional course.”

    “An extremely informative 2 days spent investing and uplifting my skills to benefit my executive and the company. By understanding what it means to partner with my executive, learning and implementing time-saving tactics and processes, will ultimately save us all time and money and by making me more efficient, ensures my executive is more effective. Highly recommend this exceptional course.”


    Catherine Dernulc, EA to CPO, Lego

  • “This is a great course if you feel you are getting nowhere with a hard to manage executive, it helps understand the different personalities and how we can all help our executives perform better and therefore become invaluable to them.”

    “This is a great course if you feel you are getting nowhere with a hard to manage executive, it helps understand the different personalities and how we can all help our executives perform better and therefore become invaluable to them.”


    Bev Austin, Executive Assistant, CIFAS

  • “I was excited about how much I learned, not just in technology, but in other areas of the career as well. Plus it was very empowering and I feel more energized by my career than ever. I can’t wait to teach other admins in my office some of the things I learned, hopefully empowering them as well.”

    “I was excited about how much I learned, not just in technology, but in other areas of the career as well. Plus it was very empowering and I feel more energized by my career than ever. I can’t wait to teach other admins in my office some of the things I learned, hopefully empowering them as well.”


    Kayla Hutchens, Executive Assistant, Jacobs

Book your place now Request Business Case Letter
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Contact Us

To book a place or for more information please contact us.

We also offer custom solutions!  Talk through your training requirements with one of our team and let us work with you to design a programme to suit your needs.